1. You need to register or log in with your Razer ID to join this competition.
2. During the competition's joining period, each user who joins will increase the prize pool until it reaches the maximum amount for each season.
3. Once the competition starts, the prize pool will no longer change. The final amount of prizes, however, will be divided and duplicated into varying portions.
4. During the competition, you can start accumulating gameplay time by playing any supported game. All gameplay time accumulated after the competition will no longer be registered.
5. You can redeem prizes by exchanging the required amount of gameplay time for each prize.
6. Each prize only comes at a limited quantity, first-come-first-serve basis.
7. You can choose to participate in the competition by yourself or as a squad of up to 4 members.
When participating as a squad, the gameplay time of each squad member will be accumulated. Redemption of prizes will consume the total gameplay time of the squad. Redeemed prizes will be distributed proportionally based on the gameplay time contribution of each member.
8. Only the squad leader can redeem prizes.
9. The maximum gameplay time per person in one day is 4 hours. When participating as a squad, the total gameplay time of all members will be accumulated; hence, the maximum gameplay time for a 4-player squad in one day is 16 hours (4 people * 4 hours).
10. When participating as a squad, (only) the squad leader can kick out squad member(s). Kicked out squad members can immediately join a new squad.
11. Players who voluntarily leave a squad can only join a new squad after 2 hours.
12. During the competition, (a) kicked out and (b) leaving squad members will take their own gameplay time with them.
13. Once the competition ends, any unredeemed gameplay time can still be used to redeem available prizes. These will only be reset once the next competition starts.
14. During the competition, ensure that Razer Cortex is running and that all supported game(s) are launched through Razer Cortex. Otherwise, your gameplay time will not be recorded. Razer will not compensate or consider any unrecorded gameplay time.
In no way shall Razer be liable for any theory of liability arising in any way from use of this Cortex software.
How does Razer Cortex track gameplay time for the Squad Rewards competition and update it on the Squad Rewards leaderboard?
After a supported game is detected to be launched and running for 5 minutes, Razer Cortex will send the gameplay information to backend servers.
Network issues such as slow network or VPN access may disrupt the process. If so, Razer Cortex will attempt to send the gameplay information in the subsequent minute. This may cause a time gap between the gameplay time you have spent and the gameplay time recorded.
Razer Cortex will continue to record every 5 minutes of gameplay time. Your gameplay time will be updated once Razer Cortex detects that the game is no longer running on your PC.
Network issues such as slow network or VPN access may disrupt the process. If so, Razer Cortex will attempt to send the gameplay information in the subsequent minute. This may cause a time gap between the gameplay time you have spent and the gameplay time recorded.
Razer Cortex will continue to record every 5 minutes of gameplay time. Your gameplay time will be updated once Razer Cortex detects that the game is no longer running on your PC.
What happens if I am in the middle of a game when the daily reset time occurs?
Your gameplay time will still be detected by Razer Cortex. However, this may not be reflected immediately on the leaderboard which may affect your chance to redeem a Razer Silver prize. Thus, it is advisable to relaunch the supported game when the daily reset time occurs.
What factors determine my squad’s ranking on the Squad Rewards leaderboard?
These are the four factors, ranked in order of importance:
1. Total gameplay hours: Note that your leaderboard ranking may decrease after your squad redeems a prize using gameplay hours.
2. Time taken to accumulate total gameplay time: Squads with the same amount of gameplay hours will be ranked according to the time taken. The squad that reaches their accumulated gameplay hours in the least amount of time will rank higher.
3. Number of members in squad: For squads who have the same amount of gameplay hours and time taken, the squad with more members will rank higher.
4. Time of squad creation: For squads who have met the first three conditions equally, the squad which was created earlier will rank higher.
How often is the leaderboard updated?
The leaderboard ranking refreshes every minute and the updated data will be reflected after you refresh the page.
Does my squad’s leaderboard ranking affect my ability to redeem the prize in Squad Rewards?
No, it does not. You can redeem any prize in Squad Rewards as long as you have accumulated enough gameplay time to claim it. Your squad’s leaderboard ranking functions strictly as a tracker to help you compare your progress with other top squads—information which can help you plan what Razer Silver prizes you want to claim.
SQUAD REWARDS COMPETITION
How do I increase the total Silver prize pool?
The amount is determined by the number of users who join the competition. During the competition's joining period, each user who joins will increase the prize pool until it reaches the maximum amount for each season.
Why didn’t the Silver prize pool change after I joined the competition?
Once the competition starts, the prize pool will no longer change.
How do I accumulate gameplay time?
By playing any of the competition's supported games, you'll be able to accumulate gameplay time
Where do I see the current Silver prizes?
The Silver prize pool and Silver prizes can be found here.
How do I claim Silver prizes?
During the competition, you can start accumulating gameplay time by playing any supported game. You can redeem Silver prizes by exchanging the required amount of gameplay time for each prize.
How much gameplay time I can gain a day?
The daily gameplay time cap for a single person is 4 hours. Squads, however, will be able to achieve a higher cap collectively:
2-person squad: 8 hours
3-person squad: 12 hours
4-person squad: 16 hours
Razer Cortex only records 4 hours of your gameplay time per day in your profile even you have played more than 4 hours.
What time is the daily reset?
The daily reset is at 0000(12am) GMT/UTC.
How is the gameplay time calculated in this competition?
The gameplay time is calculated in minutes. Any excess second will be discarded e.g. 52 minutes and 55 seconds will still be considered as 52 minutes.
A gameplay session must have a minimum of 5 minutes to be recorded. Please make sure that your Cortex PC is up-to-date. Get the latest version.
A gameplay session must have a minimum of 5 minutes to be recorded. Please make sure that your Cortex PC is up-to-date. Get the latest version.
How do I create or join a squad?
Upon joining the competition, you can either create a squad and invite your friends to join, or join a squad made by your friends using their invite link. If you’ve received an invitation link, simply copy and paste the link into the JOIN A SQUAD field.
How many squad members can I have?
A squad can have up to 4 members.
What's the benefit of playing in a squad?
Gameplay time is accumulated faster when you're playing in a squad. This means you'll be able to redeem higher prizes at a much faster rate as opposed to going solo.
How do I kick squad members out?
Only the squad leader can kick squad members. This can be performed by clicking on the "KICK OUT" button of the corresponding member to be removed.
If I was kicked out of my current squad, do I still have to wait 2 hours before I can join a new squad?
No. You can join a new squad immediately when you've been kicked out of a squad.
How do I leave a squad?
Clicking on the LEAVE SQUAD button from your account will allow you to leave your current squad.
What are the penalties for leaving a squad?
Once you leave a squad, you must wait for 2 hours before you can join a new squad.
What happens to my gameplay time if I left or got kicked out of my current squad?
During the competition, you will take your own gameplay time with you upon leaving the squad or being kicked out.
Who can redeem prizes in the squad?
Only the squad leader can redeem prizes. Make sure you trust your squad leader!
How will squads redeem prizes?
The squad leader can redeem prizes by exchanging the required amount of gameplay time for each prize. Each prize only comes at a limited quantity, first-come-first-serve basis.
Why can’t I redeem a prize?
There are two possible reasons:
1. Your squad's gameplay time isn't enough to redeem the prize.
2. The prize has already been redeemed.
How can I claim Silver prizes after a successful redemption?
We will auto-credit the prize to your Razer ID Silver wallet. However, if your Razer ID Silver account will exceed the maximum Silver wallet limit, the excess amount will be tentatively kept as Silver prize.
Why is the total squad gameplay time sometimes not equal to the sum of each squad member's gameplay time?
As mentioned earlier, the gameplay time is calculated in minutes and any excess seconds will be discarded. There may be situations where squad gameplay time will not be evenly distributed, and the time calculation result may deviate by a few minutes.
When distributing prizes, what will happen if the prize results in a decimal number?
When the prize results in a decimal number, it will automatically be rounded up to the nearest whole number, e.g. 2001.5 Silver will be treated as 2002 Silver.
How will the prize be distributed to each squad member?
Redeemed prizes will be distributed proportionally based on the gameplay time contribution of each member.
How do I know if there are any available Silver prizes?
You can go to the competition page to check what Silver prizes are available. When a prize has been redeemed, you'll either see that its quantity has been reduced or becomes out of stock.
Is it possible to check what I've already redeemed?
Yes. On the competition page, simply click on REDEEM HISTORY to check which prizes you’ve already redeemed.
Can I still redeem prizes even after the competition ends?
The redemption period usually runs until the next competition season starts. You will still be able to redeem prizes when the competition ends if there are still prizes available for redemption.
What should I do with my remaining gameplay time when the competition ends?
You can use it to redeem available prizes. However, all remaining gameplay time will be reset when the next competition starts.
What should I do if there are no available prizes?
Each prize only comes at a limited quantity, first-come-first-serve basis. We recommend that you redeem your prize as soon as possible once you earn enough gameplay time. All other terms and conditions governing Razer Cortex PC apply.
Can the excess Silver prizes obtained in my account redeem rewards on the Razer Silver catalog?
Yes. But you need to deposit them to your Razer ID Silver Wallet before you can redeem any Razer Silver rewards. Do note that all excess Silver prizes will expire within 30 days.
What is Razer Silver?
Razer Silver is the loyalty rewards credits for gamers awarded by Razer. Reap the rewards for your efforts by exchanging your earned Razer Silver for full Razer hardware, RazerStore.com discounts, lifestyle products like food vouchers and more. For more details, click here.
Why can't I deposit my Razer Silver prize into my Razer ID Razer Silver account?
Due to the Razer Silver maximum limit, any additional Razer Silver earned (that exceeds the 1,500,000 Razer Silver limit) will be discarded and not credited into your wallet. You may try and redeem rewards first to consume Razer Silver. If this doesn’t match your description, contact us and we will be in touch
Do excess Silver prizes expire?
Yes. It is recommended that you deposit any excess Silver prizes immediately, as these will automatically expire within 30 days.
Are there any limitations when redeeming rewards with Razer Silver?
These rewards are only available to registered Razer users. Some rewards are only available for certain regions. For full details on what you'll be able to redeem based on your location, please check out our page.
Can I transfer excess Silver prize to other accounts?
No. Silver prizes are non-transferrable.
How do I terminate my wallet?
You may permanently delete your Razer ID to terminate all existing connections with Razer services including Razer Gold.
I redeemed a Razer hardware reward. Is the shipping free?
Shipping and taxes are chargeable for all RazerStore.com hardware rewards. Any existing free shipping promotion will be voided. For more information, please refer to your reward's Terms and Conditions. You may consider adding more products to your shopping cart to ease the shipping fees.
Will my gameplay time be calculated on different PCs for the same Razer ID
Razer ID allows users to rack up their gameplay time with any PC. However, if a Razer ID is found to play on more than one PC simultaneously at the same time, the gameplay time of only one PC will be counted for their squad. Note that in a squad, gameplay time may be pooled to total a max of 4 hours for 1 unique Razer ID player, 8 hours for 2 unique Razer ID players, 12 hours for 3 unique Razer ID persons, or 16 hours for 4 unique Razer ID players.
How will my gameplay time be calculated if I play multiple games within the same period?
Only gameplay time of the title that was launched first will be counted if there are multiple games launched within the same period. To avoid gameplay time issues, please exit all games and launch only one supported game on your PC.
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POST SEASON PRIZES - VOTE TO WIN
How long will this campaign last?
The campaign duration varies every season. All details, including start time and end time of each round, required gameplay time to vote etc., will be listed on the campaign page.
How many gameplay hours do I need to be eligible to vote?
The gameplay hours you need for voting may vary every season. For Season 4, you require 20 gameplay hours to vote. Further details will be listed on the campaign page.
How many rounds can I join?
You can join as many rounds as you would like to with your gameplay time.
Can I join this campaign if I have already redeemed Razer Silver by exchanging my gameplay time during Squad Rewards competition?
Yes! You can vote with your leftover gameplay time from the Squad Rewards competition.
Why does the voting window reflect differently on my PC compared to others’?
All indicated times are reflected based on your time zone.
Why can’t I see the total number of votes a team receives before I vote?
To ensure fair play, votes are hidden until the voting window ends.
What prizes can I get if I win?
You will win Razer Silver, which can be used to redeem a suite of rewards – from Razer hardware to digital rewards such as Steam games and discount vouchers. The prize pool for each round will be split evenly between all the winners.
Can I vote for both teams in the same round?
Yes, you can vote for both teams in the same round. This will count as two votes, which requires double the gameplay hours.
Can I vote two times for the same team?
No. You can only vote once for a team in each round. Any cheating or suspicious actions will be investigated and are not allowed.
Can I vote for a team in all/some rounds at the same time?
No, you can only vote for a round during its indicated voting window.
Why can't I vote even though I have sufficient gameplay time?
Please check if you are voting during the open voting period, or if you have already voted for a team during this round. For technical issues, you can contact technical support here .
What if both teams receive the same number of votes?
If both teams receive the same number of votes, the Razer Silver in the prize pool will be split evenly among all participants.
What happens when the prize pool cannot be split evenly between the winners?
If the prize pool cannot be split evenly (e.g.: 200,000 Razer Silver to be split between 1,111 winners), we will add an additional amount of Razer Silver in the prize pool to ensure that it can be equally distributed.
When and how will I know of the voting result?
Results will be shown on the campaign page once voting ends. If you voted for the winning team, you will be alerted in ‘MY PRIZES’ section to claim your prize. You can also directly access the voting thread to see the results.
Can the products I vote for be redeemed in the Razer Silver store?
All Razer products representing the team voting are strictly for voting purposes only. To redeem rewards using Razer Silver, check out the available products in Razer Silver’s catalog.
When can I claim my prize?
You can claim your prize before the campaign ends. The prize will expire after the campaign ends.
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Post Season Prizes – Game Key Giveaway
Can I join this giveaway if I have already redeemed Razer Silver by exchanging my gameplay time during Squad Rewards competition?
Yes. You can redeem a game key if you have enough leftover gameplay time from the Squad Rewards competition.
How long will this giveaway last?
This varies every season. All details, including start time and end time of this giveaway, required gameplay time to redeem etc., will be listed on the campaign page
How many game keys can I redeem?
You can only redeem one game key for every game.
Why can’t I redeem a game key even though I have enough gameplay time?
The game keys may have been fully redeemed.
How do I know if I have successfully redeemed a game key?
The game key will appear on your page as per screenshot below:
You can also retrieve the game key by accessing ‘MY PRIZES’ on the Squad Rewards page.
When will the game key expire?
If there is an expiration date, it will be listed on the campaign page.
How do I activate my game key?
The steps to activate a game key may differ for every gaming platform. Please refer to their game key activation guides.
What should I do if I face issues activating my game key?
Please get in touch via the support channels indicated on the gaming platform.
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How do I confirm if my game is being detected?
Ensure that Razer Cortex is running on your PC before you launch your game. Detected games will be shown in ‘MY LIBRARY’ tab.
How do I confirm if my gameplay time is being tracked?
Ensure that you have launched a supported game for at least 5 minutes, before checking on the leaderboard page to see if it is tracking.
My gameplay time was not tracked by Razer Cortex, what should I do?
Firstly, ensure that the game you have been playing is on our list of supported games. Check here for the full list OR view this list directly on the Squad Rewards Campaign page in Razer Cortex.
We highly recommended checking the list at the start of every new Squad Rewards season, as that is when the list of supported games will be updated with new titles. While the competition is active, any supported games with gameplay time issues will be removed temporarily until the issue is fixed.
Next, check if you have met these other prerequisites:
We highly recommended checking the list at the start of every new Squad Rewards season, as that is when the list of supported games will be updated with new titles. While the competition is active, any supported games with gameplay time issues will be removed temporarily until the issue is fixed.
Next, check if you have met these other prerequisites:
• Squad Rewards competition has started.
• Razer Cortex was running on your PC before you launched your game.
• Your game was launched using Razer Cortex, instead of another third-party game launcher.
• Your game shows up in the ‘SUPPORTED GAMES’ tab in Razer Cortex, under ‘Supported games on this PC’ (as shown below).
• If you have met ALL the above prerequisites and your gameplay time was not tracked, please contact us using Razer Cortex Feedback.
My game was not detected by Razer Cortex even though it is listed as a supported game—how do I fix this?
We recommend letting Razer Cortex do a clean scan to detect the game. To do so, you need to first remove the game listing on Razer Cortex by going to the ‘MY LIBRARY’ tab, proceeding to the game's profile page, and clicking on the 'Settings' icon, followed by 'Remove'.
Restart Razer Cortex after the above steps and click on the ‘Refresh’ icon to add the game automatically.
If the above steps do not work, please proceed to delete the file folder (C:\ProgramData\Razer\GameManager3\Data\rzr_userid) and reinstall the game before attempting to rescan for the game in Razer Cortex.
If the above steps do not work, please proceed to delete the file folder (C:\ProgramData\Razer\GameManager3\Data\rzr_userid) and reinstall the game before attempting to rescan for the game in Razer Cortex.
My gameplay time was not tracked even though it was detected by Razer Cortex – how do I fix this?
Please follow the below steps to restart ‘Razer Game Manager Service 3’:
After finishing the above steps, please launch a supported game for at least 5 minutes, before checking on the leaderboard page to see if it is tracking.
If this method does not work, please contact us using Razer Cortex Feedback.
• Exit Razer Cortex.
• Go to ‘Task Manager’ > ‘Services’.
• Right- click on ‘Razer Game Manager Service 3’ to Restart it.
• Re-launch Razer Cortex.
After finishing the above steps, please launch a supported game for at least 5 minutes, before checking on the leaderboard page to see if it is tracking.
If this method does not work, please contact us using Razer Cortex Feedback.
What are some other reasons that may cause tracking issues for my gameplay time?
1. Multiple versions of the same game are installed on your PC.
Ensure that there is only 1 version of the supported game so that gameplay hours can be tracked successfully.
Ensure that there is only 1 version of the supported game so that gameplay hours can be tracked successfully.
2. The game you’ve launched has not been updated to its latest version.
Please contact us using Razer Cortex Feedback and include your logs and the game title.
Please contact us using Razer Cortex Feedback and include your logs and the game title.
For any other enquiries or issues regarding gameplay time tracking
Please submit your enquiry through the Feedback feature in Razer Cortex. Do ensure that the ‘send log file’ is enabled for the team to investigate your logs. It is advised to include your e-mail address in the enquiry form so the support team can reach out to you directly.
Where can I download the Cortex PC?
You can download the Cortex PC from here.
